Customer Care Specialist

New
  • Location
    Gilbert , Arizona
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill a Customer Service Representative position in Gilbert, AZ! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!


The Customer Care Specialist is the primary customer support for our inbound contact center and will interact with customers to provide information in response to inquiries about transportation and services and to handle and resolve customer inquiries, challenges, and complaints. In summary, the Customer Care Coordinator will provide basic technical support as well as general customer service inquiries.

Job Duties and Responsibilities:

Serve as the single point-of-contact for customer issues from identification through resolution
Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken
Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation
Consult and maintain relationships with existing customers and educating them about Ready Auto Transport
Provide responsive and timely telephone, chat, and email support
Effectively communicate with sales staff (and other departments)
Provide updates to customers on status of transport orders
Use problem-solving skills to resolve customer issues
Perform quality assurance audits of orders/loads and determine accuracy according to standards as determined by Ready, clients, and customers
Prioritize daily tasks and complete the tasks in an accurate and effective manner
Order and general data entry
Perform other duties as directed by department manager

Skills and Experience Required:

High school diploma/equivalent


1-2 years administrative office experience
2 years customer service experience in an office environment
Strong phone etiquette
Skilled at managing multiple tasks in a fast-paced environment
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Possess exceptional interpersonal communication skills
Highly adaptable to process and system changes
Must be detail oriented with good judgment and problem solving skills
Accurate typing and data entry skills
Demonstrate a stable employment history



Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at kristin.kaiser@adeccona.com


***Applicants must be currently authorized to work in the United States on a full-time basis***

IMPORTANT INFORMATION:
This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_399175