Customer Care Specialist I

Adecco is currently assisting a local client in their search to fill
Customer Care Specialist I in Duluth, GA! Apply now if you meet the qualifications listed below!

Description:
What is a Customer Care Specialist at Assurant?
The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customers primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
Why You Should Consider This Role**
• You love helping and connecting with people
• Youre a problem solver who likes to think on their feet and enjoys a challenge
• You thrive in a fast paced, changing environment
• You believe the details are important and actively listen for them
• You go above and beyond because you want to, not because you have to
What You Will Like**
• The diversity - every day and every customer is different
• The opportunity to demonstrate your unique problem solving abilities to our customers and to the rest of your team
• The difference in the value Assurant places on great customer service and the recognition you will receive from our customers and our leaders when you exceed our customers expectations
• Opportunity to learn, grow and advance within our fortune 300 global company
• Competitive starting pay in a highly motivated pay for performance environment
The Details **
• Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customers concerns and showing empathy while resolving their issue.
• Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
What You Should Know About Us **
• Assurant, Inc. helps people protect what matters most to them
• We have been around for a while with our roots tracing back to 1892
• We are a Fortune 300 company employing approximately 15,000 people in 16 countries
• We provide specialty protection products and related services to safeguard against risks
The Ideal Candidate Will Have**
• Strong attention to detail
• Love talking to people and ability to WOW customers on every call
• Excellent verbal, written, and listening skills
• Relentless drive to own the customers problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast paced work environment
• Ability to think outside of the box to resolve problems
• Ability to multi-task using technology, including call handling, loan level review and call documentation
• Minimum high school diploma or GED, and 1 year work experience required
• College degree with 0-1 year work experience, preferred

Must be available to work any available shift - available shifts are from 9:00a-11:00p Mon-Fri and Sat 9:00am-6:00pm

Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


If you have any questions surrounding the application process, please feel free to reach out to Timothy Rozier, Timothy.rozier@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_409828