Customer Care Specialist

Adecco is assisting a Leader in the Beauty Industry, in recruiting an experienced Customer Care Specialist.

TITLE: Customer Care Specialist

LOCATION: TORRANCE, CA

SHIFT: MONDAY – FRIDAY  

Job: Customer Care Specialist

Job Summary: The position is responsible for order processing and order management for select accounts.

  • This department is not a call center type environment
  • Below is a description of the role we are looking to fill

Key Job Accountabilities

  • Enter, review, edit and maintain customer order requests. Manage orders from receipt to delivery.
  • Respond to customer and or sales force inquiries, maintain order processing portfolio, problem resolving and provide various data reports.
  • Work closely with the accounts and sales force to ensure customer satisfaction and Communicate with key personnel to obtain an understanding of the customer operations and business requirements.
  • Interface with the various departments:  Inventory Management, Supply Chain, Finance, Credit & Collections, I&C, Sales and Sales Operations, Transportation and Distribution.

Competencies Required

  • At least one year of related experience.  Experience with order management and/or experience in the consumer products industry.
  • Able to handle difficult or challenging situations with diplomacy, tact and professionalism
  • Analytical ability – the ability to successfully interact with external and internal partners to problem solve to achieve goals
  • Able to have a high attention to detail allowing for thorough and accurate work.
  • Excellent verbal and written communication skills
  • Strong PC skills (MS Word, MS Excel, MS Outlook). SAP experience a plus
  • Strong organizational and time management skills required

 

Please let me know if you have any questions. Thanks.

 

Qualified candidates Please APPLY!!!   
 EMAIL YOUR CURRENT RESUME:  Roshanda.ellis@adeccona.com
 

  • Apply with Adecco

Reference number US_EN_99_025085_446660