Customer Engagement Specialist

New

https://lh4.googleusercontent.com/N7_cVMHqTEdEeLKoCn24a9lqLEWqaf7TuNgW0LZVH-5F4o17XQd5NhTiArn4FUMn6rNV2mhTKTC2us4rdcsmg9MV74r2daXw6qnTs140tclUZLj2YOUhPHs7LJxMVwja_wsFxIeh

 

Adecco is currently assisting a local client, the World’s Largest Search Engine, in their search to find a Coordinator III/Customer Engagement Specialist. This is part of an exciting fast-growing project within the Search Engine. This is a temporary assignment slated for 12 months and will sit in Sunnyvale, CA.

**This role must sit onsite and will not be open to remote candidates.

Project overview:

The Customer Engagement Specialist (CES) position is a critical support role within the Customer Engagements team. The primary function is to support Engagement Advisors with both the operational details of the meetings, and the execution for those customer experiences in the center. The CES will be the co-pilot for pre-planning, all coordination and execution from the moment the customer arrives at the CEC, to the time they leave, including post meeting follow up.

Responsibilities:

  • You will be the primary point of contact and the customer’s host throughout the meeting, including leading conversational tours through the exhibits in the center.
  • You will partner with the Engagement Advisors to ensure a smooth transition through all the pieces of the agenda and everything behind the scenes.
  • You will build trusted relationships with the Engagement Advisors so that between the center experience and the meeting content, the customer’s goals are exceeded throughout their time at the center.
  • You will partner with the Engagement Advisors and the content team, to ensure the customer is getting exposure to the most applicable content and experiences during their time in the center.
  • Possess a solid technical knowledge about the exhibits, and the ability to answer high level questions on Cloud topics.
  • Ability to adapt to changes and unanticipated issues that arise with grace and agility to ensure positive customer experience.
  • Ability to proactively adjust and improve processes that will increase the team’s ability to wow not only our customers visiting but also the internal executives and sales teams.
  • Strong cultural awareness that can give context on how to better host groups from all over the world.
  • Strong ability to engage with top C-level executives in a conversational and professional manner.

Requirements:

  • BA/BS degree or equivalent practical experience.
  • 2 years working in a customer facing role.
  • Clear written and oral communication skills and a hunger for process and efficiency.
  • Fluent in G Suite and Salesforce functions.
  • Ability to multi-task and juggle multiple meetings, constantly prioritize tasks, and quickly transition between workloads.
  • Ability to be animated and engaging while public speaking and leading tours for customer groups of all sizes and levels.
  • Ability to quickly become knowledgeable on all interactive exhibits and run of show plans for each customer group.
  • Experience with leading one on one conversations with C level executives.
  • Strong attention to detail that creates a positive and lasting experience for customers.
  • Ability to thrive in a team environment and always strive for higher standards.

 

 

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

 

  • Apply with Adecco

Reference number US_EN_99_025107_1205342