Customer Experience Coordinator (Entry-Level)

  • Location
    New York , New York
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Direct Hire


Adecco's Direct Hire Recruiting team seeks a motivated & outgoing Customer Experience Coordinator with 1-3 years' MAX experience in customer service, call center, sales, appointment scheduling or appointment setting (internship experience acceptable!) for our client, a reputable hospitality & entertainment brand, spanning hundreds of venues nationwide, with an immediate opening in the heart of New York City, NY. If you have more than 3 years' experience - you will be overqualified for this role and will not be considered.

The ideal candidate will have the ability to balance heavy volume number of customer service inquiries via phone & email, be tech-savvy, have patience & excellent attention to detail, and the ability to service clients with their online event booking. MUST LOVE being on the phone, working in an office environment, upselling services & amenities, negotiating sales contracts, and thrive in a fast-paced and fun-filled, team-environment!

While this is an ENTRY-LEVEL customer support role, the company offers rapid growth potential for anyone with a strong drive and ability to go above and beyond their goals & offers a fantastic stepping stone in developing your career within the event sales, event coordinating & hospitality industry.

A day in the life of a Customer Experience Coordinator:

You will need to quickly respond to every inquiry, so as to not lose a potential client.
Your primary focus is to support the clients as they book event spaces online and via phone.
Phone and email will be your primary communication tool as customers will continuously inquire about the space and how it may accommodate their group.
You are a problem solver, over achiever & are not stressed easily.
You are driven by reaching goals & are not afraid to upsell.
Coordination skills are imperative for this role as you will collaborate with multiple on-site Event Hosts & Operations Managers as they ensure the events are organized as per client request.
Basic tech skills to describe website navigation while on the phone with a client, or troubleshoot basic errors.

What you will need in order to succeed in this role:

Bachelor’s Degree: Ideally in Hospitality, Business Management or Communications
Prior experience within a customer service, call center, scheduling or sales interfacing role (hospitality, food industry, retail, etc.).

What the position offers:
This is an ENTRY-LEVEL position, paying an annual salary, commission for closed event sales and full-time benefits.
Great fun office culture, work-life balance & an opportunity for a long-term career in event sales & hospitality. If you love people & have a passion for creating exceptional experiences, please email:
Tessa Wittenberg, Executive Recruiter: Tessa.Wittenberg@adeccona.com & provide the following:

- An updated resume in WORD DOC attachment.
- Provide your availability to interview via Skype & indicate your local time zone.
- Please indicate: Customer Experience Coordinator, New York, NY in the subject title.


If you have more than 3 years' experience - you will be overqualified for this role and will not be considered.

**Adecco is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled**

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Reference number US_EN_2_027647_131315