Customer Field Representative - sr

  • Location
    Mahwah, New Jersey
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a client in their search to fill a Customer Field Representative – Sr. position in Mahwah, NJ! Apply now if you meet the qualifications listed below!

POSITION: Customer Field Representative – Sr.
HOURS: Full-Time,8:00am-5:00pm
DURATION: 5-6 months (contract)

Responsibilities, Qualifications, & Details:
The Customer Field Representative-Sr. manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity.

Essential Functions/Responsibilities:

Import and process all orders from multiple media sources including product launch orders
Triage new product launch inquiries
Troubleshoot issues related to Oracle and escalate as appropriate/required
Research problems, suggest viable options and analyze the impact of decisions before executing resolutions
Communicate with customers on a regular basis via multiple media sources; ensure communication is clear and professional
Triage issues from various departments to Regional Account Rep/Account Lead
Follow-up on orders (i.e., consignments and instruments) as necessary
Utilize various freight carrier tools to ensure order traceability
Communicate on the volume and trend of inquiries handled. Partner with Regional Account Rep/Account Lead to identify trends and enhance methods of customer support
Schedule order shipment based on customer request date. Communicate all open items within 24 hours, including ship dates for product not shipping on customer request date.
Communicate and resolve all regulatory holds within 24 hours
Fax shipping details to customer within 24 hours including all shipment documentation and tracking information. Proactively manage orders; including ship completes, to ensure shipment within customer expectations
Develop and maintain a high level of familiarity with Stryker Orthopedic products

Must Have:

Requires research skills to troubleshoot customer problems
Must have strong interpersonal, customer service and communication skills
5-10 years of experience

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to:

Maria B. Mehta

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_403516