Customer Field Representative

Adecco is currently assisting a local client in their search to fill Customer Field Representative in Tampa, FL!
Team Member, Customer Service (Tampa, FL)
Business Function: Customer Service
Shift 1st
Job Description: Maintain customer accounts by reconciling invoices and applying items to accounts receivable. Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. Utilizing procedures for process improvement, involved with software updates and upgrades. Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns.
- Provide phone support for inquiries from sales and healthcare professionals.
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures.
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
- Provide support beyond standard hours as needed if call volume and/or workload require additional time.
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
- Prepare product or service reports by collecting and analyzing customer information.
- Coordinate sequence and release of back orders according to stock availability.
- Maintain customer pricing in ERP system, including entering contracts as required.
- Implement and support Quality initiatives throughout branch.
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

Comments
- Implement procedures to manage inventory shelf life and expiry records. - Support and participate in the branch cycle counting process. - Valid driver’s license and good driving record - 2-3 years customer or account management experience - Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.) - Demonstrated problem solving and communication skills - Demonstrated organizational, customer service and follow up skills - Demonstrated phone skills; ability to maintain composure in stressful situations - Demonstrated interpersonal skills with ability to successfully communicate verbally and writing - Demonstrated accuracy in data entry and report generation - Prefer demonstrated knowledge of the medical implant industry and hospital customer base - Must have the ability to work flexible hours, as needed to support the business needs. Must be able and willing to work successfully in a team environment. High School diploma Prefer Associates Degree or equivalent work experience
Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_2_022862_411345