Customer Inquiry Processor/

Adecco is currently assisting a local client in their search to fill an exciting role of an Customer Inquiry Processor in SOUTH San Francisco, California ! Apply now if you meet the qualifications listed below!

Duties and Responsibilities:

Maintain Outlook calendar and recurring meetings for two vice presidents; prioritizing appropriately and using good judgment in offering solutions to complex scheduling and meeting planning as needed.
Serves as a collaborative and thought partner to the vice presidents
Functions as the primary interface for the two individuals and has frequent contact with other senior leaders within the organization. Interacts with contractors, consultants and vendors.
Proactively manages communication (emails, phone calls); screening telephone inquiries, communicating messages, redirecting calls, and appropriately responding to urgent inquiries from the corporate office, world-wide sites, executive stakeholders and other constituencies over multiple time zones.
Support and execution of complex travel activities: prepare and coordinate travel, including accommodations, and compile, submit, and track expenses.
Handles highly confidential information and documentation appropriately and effectively.
Establishes, updates and maintains files, inventories, and records (paper, electronic, and other platforms as needed).
Takes initiative to plan for upcoming needs of the two vice presidents and their leadership team members. This includes the ability to coordinate & execute on departmental operating mechanisms, including structuring and collating timely input of content and format for business reviews with the wider global teams.
Provides meeting and event coordination, on and offsite, including reservations and attendee communication, setting up audio and video conferencing, as well as catering and preparation of meeting and program materials. Will be expected to travel /attend meetings in a coordinator role (15%-20% of time)
Assists with the compilation of data from various sources, organize the data in formats to facilitate analysis and presentation.
Tracks and helps drive completion of key deliverables, following up on outstanding items.
Assists with document design, writing, editing and formatting as needed.
Generates and composes confidential, routine and non-routine documents. Proof read documents and materials and correct as necessary and/or composes routine correspondence using predetermined formats.
Acts as information source on departmental and organizational policies and procedures.
Determines innovative, creative and time-tested methods and procedures for duties and assignments and serves as an active member of the administrative organization in South San Francisco.
Identifies administrative processes requiring improvement and engages process users in improvement efforts.
Interfaces effectively and respectfully with employees and internal and external contacts.
Be a team player and support colleagues as needed; alignment and coordination with colleagues is essential.
Tracks and facilitates contract renewals of executive memberships; external commitments.
Processes necessary invoices and manage multiple system requests (expenses, purchase orders, CDAs, open requisitions).
Create binders, folders and labels to proactively organize, retain records.
Provides general clerical support as necessary.
Other special tasks and duties as assigned or requested.


A minimum of 10 years of administration experience, preferably in a life sciences, biotechnology, pharmaceutical, health care, high tech or other service sector company environment.
Senior executive administration experience.
Ability to work on a computer for extended periods of time.
Ability to work overtime hours as deadlines and priorities arise.
High school diploma, GED, secretarial/business school certificate.
College degree, or equivalent experience, desired

Knowledge, Skills, Abilities:

Consistently demonstrates a positive, ‘can do’ and service-oriented attitude.
Strong oral and written communicator; detail-oriented with a commitment to accuracy.
Self-motivated, with initiative and the ability to take ownership of, and follow through with, specific tasks.
Proven experience handling confidential and sensitive information with the ability to exercise discretion and show good judgment; honesty, integrity, and trust building behaviors in all dealings is essential and required.
Ability to multi task and shift priorities quickly while working under tight/changing/challenging deadlines.
Must have excellent customer-service orientation, high degree of professionalism, diplomacy and ability to work with limited direction; strong team player.
Skilled in developing collaborative internal and external relationships.
Demonstrate proficiency in MS Office (Outlook, Word, Excel, PowerPoint) Visio, Concur, Workday.
Ability to effectively communicate, collaborate and deliver an excellent work product.
Extremely poised individual that can comfortably interact with C-level leaders.
Ability to present him/herself in appearance and conversationally in a professional manner at the executive level.

M-F 8-5PM

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Leonor REYES at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_406374