Customer Interaction Team

  • Location
    Phoenix, Arizona
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service



Adecco is currently assisting a local client in their search to fill a Customer Interaction Rep in Phoenix AZ . This is a contract opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!



POSITION PROFILE:
• High school diploma or equivalent is required. • Requires 1 year of Call Center experience

Responsibilities:
• Handles inquiries and calls from external and internal customers on daily basis. • Logs inquiries into Prospect System to establish tracking for future calls and ensures adequate documentation of the call for global access on a daily basis. • Updates/changes basic customer account information on a daily basis. • Utilizes logic/troubleshooting skills to resolve customer issues on a daily basis. • Handles customer billing and invoicing inquiries on a daily basis. • Works along side the assigned Customer Interaction Team Specialist to ensure proper handling of customer inquiries on a daily basis. • Resolves open inquiries within the established timeframes through decision-making and coordination with other departments. • Quickly and accurately routes requests requiring more than 15 minutes to the appropriate department. • Backs up department team members as needed. • Performs other duties as assigned.

Comments/Special Instructions
We are temporarily being housed at the address on this request. In February we will be re-locating to our permanent building on the corner of Kyrene and Elliot in Tempe.



IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. Submit your resume asap. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For consideration please send your reume to Leonor at Leonor.Reyes@adeccona.com

If you have any questions surrounding the application process, please feel free to reach out to Leonor Reyes for further details.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans. Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_399288