Customer Logistics Representative

Adecco is currently assisting a local client in their search to fill Customer Logistics Representative in Leesburg, VA!

The Customer Logistics Representative works in a fast paced, team oriented environment that partners closely with other internal departments to provide optimum professional customer service to the field-based Sales team; to maintain and enhance business. The Customer Logistics Representative must be detail oriented with a strong work ethic focused on providing a positive customer experience. This position is responsible for accurate product orders and completing sales order processes within our guidelines and Quality Policy.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

-Process and review orders for internal and external customers to ensure accurate order processing and on-time deliveries.
-Coordinate inventory and delivery for emergency shipments.
-Communicate via phone and email to support Sales Field.
-Effectively interacting with all departments to resolve customer queries or to redirect queries to the appropriate department.
- Research and determine a corrective course of action for delivery issues and other problematic situations.
-Develop comprehensive knowledge of products.
-Troubleshoot, train and support the Sales Field with our Customer Relationship Management (CRM) platform.
Participate in the emergency on-call rotational schedule.

Knowledge, skills, and abilities required:
• Strong customer service, interpersonal and communication skills are essential.
• Ability to adhere to daily deadlines while managing multiple tasks
• Organized, detailed, as well as process and goal oriented.
• Good problem solving and decision making skills.
• Comfortable dealing with and managing change.
• Results oriented, strong sense of urgency, proactive and flexible.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Bachelor's degree from a four-year college or university with at least 2 years of customer service experience; or at least four years of experience in customer service. Previous experience in the medical device industry preferred. Prior exposure to product inventory and inventory processes also preferred.

Language Ability:
Ability to read, write and understand detailed work instructions and procedures. Ability to effectively and persuasively present information and respond to questions from managers, internal/external customers and the general public. Ability to address internal and external customer concerns in a calm, efficient and proactive manner.

Math Ability:
Ability to calculate figures and apply concepts of basic math skills.

Reasoning Ability:
Must possess the ability to define problems, collect data, establish facts and draw valid conclusions.

Computer Skills:
Previous experience using JD Edwards or comparable Enterprise Resource Planning (ERP) system, MasterControl (Document Control Software), Microsoft Outlook, Oracle on Demand (CRM Software) is preferred.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good,, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_411382