Customer Quality Assurance Specialist



Adecco is currently assisting a local client in their search to fill a Customer Quality Assurance Specialist in Dublin OH 43017.




Position Details
Position: Customer Quality Assurance Specialist
Location: Dublin OH 43017
5+ month assignment
Compensation: $18 /hour
Shift: 8:45am - 5:45pm

Summary:



This role will be responsible for processing customer complaints to suppliers
Demonstrates an understanding of the relevant regulations, standards and operating procedures.
Performs investigations / root cause analysis and develop corrective actions.
Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving. (preferred)


Skills/Qualifications:


2 years of Customer Escalation experience
Strong MS Office skills
Strong communication skills (verbal and written)
• Attention to detail and sense of urgency is a must
• Ability to prioritize and reprioritize work effectively
• Fast learner
• Experience working in Microsoft Word and in data systems
o Excel experience
• Level of education –Bachelor’s Degree preferred


#customersupport#documentation #agreements #escalations




How to Apply: Click on “Apply Now” or send your resume to viorelia.catan@adeccona.com to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_410729