Customer Representative

  • Location
    City Of Industry, California
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 15 - $ 16 / Hour
  • Category
    Office, Clerical & Administrative - Clerical

Adecco is seeking a Customer Service Representative to work in the city of Industry. 


Job Duties 

  • Conduct account reviews on a regular basis to evaluate client needs and account usage; determine types of services/products and prices/fees satisfying client needs, as well as the organization's objectives.
  • Coordinate all efforts related to customer order fulfillment between Production, Shipping, Estimating, Art, Marketing, and Sales Departments.
  • Coordinate the setup of new items and item numbers.
  • Develop and maintain a well-coordinated internal relationship with business leaders, team members and key decision makers within the organization.
  • Ensure optimal client feedback to Manager, Product Management, Sales Management or other departments with regard to product requirements and enhancements.
  • Enter, edit, and cancel sales order inquiries as required and needed.
  • Gather new customer information for account creation, as well as creating new customer ship-to locations.
  • Implement and manage the effective delivery of key customer programs including communication strategies, customer training, and issue resolution.
  • Investigate, track, and resolve customer and client concerns; identify trends and implement solutions.
  • Look for opportunities for growth within our book of business.
  • Maintain customer comments, bill of lading comments, tag memos, and customer contact records.
  • Notify customers of actual or potential back orders and/or late shipments.
  • Primary support representative for all assigned customers and sales representatives.
  • Proactively identify accounts whose order history has decreased so as to address any 'at risk' customers and reach out to these accounts to ensure customer retention.
  • Initiate and process Return Merchandise Authorizations (RMA) and Credit Memo Requests (CMR) in a timely manner.
  • Professionally answer client questions via phone or email in a prompt manner.
  • Research and resolve invoicing and pricing discrepancies.
  • Trace and tracking shipments.
  • Track price and/or credit held orders.

Click apply or call 626-814-2324 for more information

  • Apply with Adecco

Reference number US_EN_99_025140_11699916