CUSTOMER SALES & SERVICE REP (Part-time) - Portland ME

  • Location
    Portland, Maine
  • Job type
    Contract/Temp to Hire
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a premier corporation seeking a Customer Sales and Service Associate  for terrific contract to hire part time opportunity in Portland ME !

 

 

 

Customer Sales and Service Associate - Part Time

Portland, ME 04103

W2 contract   2+ months ( possibility for contract to hire or extension based upon performance )

Pay Rate:  $15.50 per hour

Hours:  Monday thru Friday, 2:00pm - 5:00pm 

 

 

Job Summary

 

This Customer Service Representative works through multiple service channels to consistently provide a high level of customer service.  The successful candidate navigates customers to solutions that help them get the job done. The Customer Service Associate drives sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

 

Job Duties

  • Executes the client’s Service Promise and demonstrates, by action, the company Values
  • Assists customers in selection of product(s) by effectively communicating product and service offerings over the phone or in person
  • Use SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales
  • Utilizes effective probing and listening skills to generate lead opportunities.
  • Recognizes and responds to cross-sell opportunities and can successfully convert inquiries into orders.
  • Resolves customer problems promptly and accurately that retains and promotes customer loyalty.
  • Uses CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
  • Accurately picks "will call" and counter orders. Ensures "will call" orders are ready when customer arrives. Records daily "will call" ready rate. Audits and purges pick tickets daily to meet BBX standards.
  • Guides customers to  internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
  • Meets established volumes for number of calls taken or customer interactions handled and adheres to a strict schedule.
  • Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
  • Meets or exceeds monitoring standards on phones and at counter.
  • Assists customers with loading product into customer vehicle.
  • Works effectively with others in a team environment 
  • Participates in required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions
  • Completes product training courses
  • Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents
  • Performs necessary housekeeping duties to maintain a clean, safe and organized working environment


Requirements

  • 1-2 years customer service and sales experience
  • 1-2 Minimum Years of Experience
  • High School diploma or equivalent
  • Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
  • Must exhibit competencies to advance to Sales Associate position as one becomes available.
  • Demonstrates commitment to provide superior customer service.
  • Effective communicator, comfortable interacting with customers and internal partners in professional manner in person and via the phone.
  • Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development
  • Must be computer literate and able to learn required software programs including SAP
  • Must be able to learn and pass competency assessments specific to industry regulatory requirements
  • Able to operate office equipment as needed
  • Professional in appearance, attitude and action

 

 

Must be eligible to work for any employer in U.S. without sponsorship / NO corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

 

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

 

How to Apply: Click on “Apply Now” to be considered for this position or other opportunities with Adecco or send your resume/cv to patricia.landay@adeccona.com.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please reach out to: Patricia.Landay@adeccona.com 

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include 401(k)and Insurance Benefit Plans.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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