Customer Service Account Manager

  • Location
    Ontario, California
  • Job type
    Direct Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client recruiting for a Customer Service Account Manager Position in Ontario, CA. This is a direct hire position with competitive pay. For instant consideration for this position, Apply Now!


Responsibilities and duties for Account Manager:

  • Operate as the lead point of contact for all matters specific to the assigned accounts.
  • Build and maintain strong, long lasting client relationships.
  • Monitor open orders thru ERP, ensuring orders are shipped within the designated SLA.
  • Provide customer with any feedback that may prevent orders and/or projects to be completed within the established guidelines
  • Address operational challenges that clients face by providing solutions.
  • Act as a liaison between Client Services and the internal Operations team, collaborating with all departments – Receiving, Production, IT, Order Pick/Pack as well as the Outbound Team.
  • Maintain expert knowledge on systems as well as transportation sectors to efficiently manage and address order shipments.

Account Manager positions require candidates to: Have a minimum of 3-5 years of proven customer service experience. Must have PC computer skills, with intermediate level expertise in Microsoft Office Word/Excel/Outlook. Strong organization skills; ability to work with customer service manager and multiple departments to ensure proper delivery of customer service. Proactive team player with a “can do” mindset; ability to work in a fast-paced environment. Strong interpersonal, written and verbal communication, and problem-solving skills. Ability to prioritize and handle multiple tasks and independent projects simultaneously in a timely and efficient manner with minimal supervision. Ability to read and understand operating procedures. Must have a high school diploma.


Click on apply now for instant consideration for this direct hire position in Ontario, CA


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_021557_11895059