Customer Service Account Specialist

New

Adecco is urgently seeking a Customer Service Representative to work for a well-established company in Reno, NV.

Job Responsibilities:

  • Responsible for telephone and customer service support to Key Partners and internal customers by obtaining, entering and verifying the accuracy of order information
  • Handle requests and proactively respond to customer needs in a timely and professional manner 
  • Perform outbound calls and act as an agent for the territory managers, regional sales managers, and/or national account managers to determine product requirements, volume, and contact names for perspective customers
  • Maintain customer data in company database to increase efficiency of account management
  • Continually seek to improve operational performance to lead the industry in meeting customers' needs
  • Initiate and/or implement corrective action and settlements as needed in order to provide a level of customer service necessary to support the defined company/department goals and are in line with corporate policies
  • Develop relationships with the inside operational managers at the assigned distributors
  • Provide outstanding support to distributors' Sales Representatives to assist them in representing products
  • Provide field sales force with the most current and complete information possible regarding product information and pricing
Job Requirements:
  • High level of phone communication skills
  • Accurate and effective data entry
  • CRM software knowledge
  • Very professional image and approach with customers
  • Strong attention to detail
  • Must be punctual, dependable, and dedicated to achieving operational excellence
  • High level of interpersonal skills
Desirable Job Competencies
  • Customer Service and Telesales 
  • Product and Market knowledge
  • Phone skills and techniques
  • Ability to overcome objection and rejection
Duration: Contract to hire
Pay Rate: $17.00/hour

Adecco is an Equal Opportunity Employer.

Apply now if you are interested!

  • Apply with Adecco

Reference number US_EN_99_028124_11950519