Customer Service Analyst

Adecco is currently assisting one of our clients in Calabasas looking for an experienced Customer Service Analyst. This position is a temporary position for approximately 6 months.  If you feel you qualify please apply.

 

The Customer Service Analyst is focused on servicing the End to End needs of customers in the total order to cash cycle. In this role, you will execute standard order, shipping and billing processes to meet customer needs in accordance with company requirements.

 

Responsibilities:

  • Create initial order entries and maintain high product and service quality.
  • Respond to customer calls and inquiries regarding products, orders, and pricing in a timely manner.  Ensure order size optimization and understand order patterns.
  • Handle emergency orders and emergency alternate procedure.
  • Provide support for on time delivery to customers and handle returns and refusals.
  • Issue reports and follow-up on results and participate in internal and external audits. 
  • Assign correct reason codes for root cause analysis on all KPI's
  • Research and process credits/debits for overages, shortages and returns.

 

Requirements:

  • High School degree required, Bachelor’s degree in related field preferred.  
  • SAP, Excel, general computer experience required.  
  • Entrepreneurial and critical thinking in a fast paced industry by making principle based decisions that deliver win-win situations for the company and our stylists.
  • Strong organizational skills to promptly respond to queries, follow timelines and SOPs to ensure high quality delivering service.
  • Flexible & agile in completing various duties from order entry, financial analysis, issue resolution, and customer query management while also being able to shift priorities due to current activity (promos, volume, month end, etc).
  • Transparent, inclusive, and collaborative with different personality types, and passionate about helping people.
  • Partner and influence others effectively is key as there is constant communication with customers and internal partners to deliver on customer expectation.
  • Knowledge in Supply Network Operations (or general business background).

What’s in this for you:

  • Pay rate starts at $18/hour +
  • Weekly Pay – you receive a paycheck every week you work
  • Comprehensive benefits after 1 week – medical, dental, vison, options available

 

Click on Apply Now to be considered for this Customer Service Analyst position in Calabasas.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_025142_535472