Customer Service Analyst

Adecco is assisting a local client in recruiting for a Customer Service Analyst job in Stratford,  CT.  This is a temp to hire opportunity. As a Customer Service Analyst, you will responsible for managing customer orders to ensure correct and on time delivery of products. Leads the forecast management process for the company’s clients.  Maintain all customers’ master data.  If you meet these qualifications listed below please Apply Now!!!


Responsibilities for this Customer Service Analyst job include:


*Manage client orders by coordinating client requirements with the different sites

*Interact with customers on order portfolio, communicate lead-times, changes, and any unusual events/challenges.

*Ensure accuracy of orders received from clients. Verify requirements have been met and that Sales has provided all necessary documents.

*Responsible for all the Customer Master Data maintenance in SAP

*Visit customers as required to review demand and supply chain activities.

*Work closely with Sales to review client requirements, open orders, and client portfolios in general (including service/tooling orders).

*Lead the rolling sales forecast management process for company’s clients with close cooperation and input from Sales.

*Resolve customer issues related to order management with appropriate department(s). *Work with Accounts Receivable / Credit Management and Sales to resolve payment issues.

*Work with Quality and Sales to follow-up on Return Authorizations and manage the replacement orders according to the agreed upon terms.

*Ensure the SARBOX regulations are properly followed supported.


Candidates must meet the following requirements for consideration:


*Bachelor's degree or equivalent work experience.

*3-5 years’ experience in customer service or in a similar position interacting with customers.

*3-5 years’ experience in a similar environment preferred.

*Knowledge of SAP or another similar ERP system.

*Proficient with Microsoft Excel and PowerPoint.

*1-3 years’ experience in Freight Forwarding, Traffic, and/or Logistics a plus.

*Language: Fluent in English. French and/or Spanish a plus.


PLEASE NOTE: We will be contacting qualified applicants only.


Click on Apply Now to be considered for this Customer Service Analyst job in Stratford,  CT. or any related positions.

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Reference number US_EN_99_020258_608122