Customer Service Associate

New
  • Location
    Fremont , Michigan
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Direct Hire


Do you want to spend less time commuting and more time doing the things you want to do? If you get excited about Customer Service we currently have an amazing Work at Home Opportunity that can make that dream a reality! And for those who do NOT want to work from home we can also accommodate that.
Adecco Direct Placement is currently recruiting candidates for a Direct Hire Customer Service Associate in the Grand Rapids, MI area for an established Nationwide Provider of Life Insurance Products. This is a fantastic opportunity to work as a Direct Hire Customer Service Associate for a well-established company in an outstanding environment in the Grand Rapids, MI area. The Direct Hire Customer Service Associate in the Grand Rapids, MI area includes a full comprehensive benefits package that is second to none. Candidates who live within 80 miles of the company are also eligible to work from home with all tools provided with the exception of Wifi. Although we are seeking candidates who are Sales focused this position does not involve generating leads and cold calling.

Essential Functions for the Direct Hire Customer Service Associate in Grand Rapids, MI:

Summary: Provide exceptional service to all existing customers and engage in consultative increased business dialogue using the proven sales process. Assist customers with all other transactions and concerns via inbound calls.


Respond to customer inquiries via telephone and properly document and follow-through on all conversations. Calls may be related to payment processing, billing, or policy changes.
Review and make recommendations to customers on additional products that may be of benefit or value to the customer.
Handle all customer inquiries consistent with compliance standards and regulatory requirements.
Other assigned duties


Experience and Requirements for the Direct Hire Customer Service Associate in Grand Rapids, MI:

1-2 years of Customer Service experience
Previous Call Center experience a bonus!
Knowledge of Life or other Insurance background a plus!
Strong PC, data entry, and word processing skills mandatory
Knowledge of Microsoft office programs
Strong English written communication skills including grammar and spelling
Excellent multi-tasking skills
Sales focused with the ability to suggest and communicate additional products
Motivated and driven with the ability to set goals and be accountable
Ability to work a flexible schedule including some evenings, Saturdays, and Company Holidays.



If you meet the above qualifications and would like to apply for this position You may email your up-to-date, professional CV/resume to our recruiter, Laura Rossol at laura.rossol@adeccona.com. Please include Customer Service Associate, Grand Rapids on the subject line of any e-mail correspondence. You may also click "APPLY NOW" and upload your most current resume at the adeccoUSA website. Questions regarding this position can be addressed by emailing. Thank you in advance for applying, however, only candidates with the desired experience as outlined on their CV/Resume will be contacted.

The Adecco Group is a Fortune Global 500 company and the global leader in Human Resource Solutions. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your Professional Career. For great opportunities near you, go to www.adeccousa.com today!










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