Customer Service Associate II 31236 1

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Assocaite role in Charleston, SC! Apply now if you meet the qualifications listed below!
Duration: 3 months
Location: North Charleston, SC
Schedule: Monday - Friday 8-5
Pay Rate: $17 / hour
A Prime Video Direct Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Prime Video Direct customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in multiple areas of friction. Associates communicate with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
- Demonstrated track record of customer obsession
- Ability to determine customer needs and provide appropriate solutions
- Ability to communicate correctly and clearly with both internal and external customers
- Good comprehension skills- ability to clearly understand and state the issues customers present
- Good composition skills- ability to compose a grammatically correct, concise, and accurate written response
- Ability to empathize with and prioritize customer needs
- Experience working with high-volume processes
- Working knowledge of Microsoft Office Applications
- Aptitude to quickly learn new systems and software
- Ability to multi-task & prioritize, with strong organizational and follow-up skills
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to
If you have any questions surrounding the application process, please feel free to reach out to: Julie Bruce; 631-844-7635 or via email:
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans
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