Customer Service

  • Location
    Atlanta, Georgia
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Contract, Customer Service role in Atlanta, GA. Apply now if you meet the qualifications listed below!

Duration: 2 - 3 weeks
Pay Rate: $11.00 per hour
Shift: Training 1st Day 9:00a-5:00p. Shift is Mon-Fri 8:00a-6:00p

The CSR role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.

Duties / Responsibilities:
Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.
Provides status on existing claims to either policyholder and/or client.
Updates computer records in order to maintain data integrity of information.
Resolution of customer issues and refers escalated items to higher levels for guidance.
Researches information in order to provide customers with basic data related to policies.
Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.
Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.
Other duties as assigned by management and may support other departmental areas based on business need.
Knowledgeable of multiple claims applications including mainframe and windows based systems.

Experience:
Minimum 6 months - 2 years of customer service related experience. Doesn’t have to be in a call center environment, but that is a plus.
Knowledge of insurance industry is a plus.
Understanding of call center environment and importance of service standards.
Computer literate with emphasis on Microsoft Office software (especially Excel) and Windows




How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski, laurie.czechowski@adeccona.com, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_399576