Customer Service (Banking)

  • Location
    Austin, Texas
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 12 - $ 13 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is excited to be working with a large call center in North Central Austin, handling bank debit cards. This is a great position for someone who has at least 6 months of recent call center experience and looking to expand their knowledge. Pay rate is $12.50/hr and there is a pay differential for bilingual in Spanish.

You must be flexible to work between the hours of 6 am to 12 am, Monday-Friday and be available to work weekends.

Responsibilities:
• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
• Offers alternative solutions where appropriate with the objective of retaining customers’ business
• Identifies and escalates emerging product or customer dissatisfaction issues

Skills/Education/Experience:
• Recent call center experience
• Sound solving skills and ability to solve customer issues in an efficient and courteous manner
• Proficiency with Word and Excel, as well as experience with data entry
• Ability to navigate the Internet and web based programs
• Ability to communicate clearly and effectively with all levels within an organization
• Strong work ethic and demonstrates excellent record of attendance and punctuality

This position requires a 7 year Felony/ Misdemeanor check.

EEO/M/W/V/D

Recent call center experience. Excellent attendance record

  • Apply with Adecco

Reference number US_EN_1_027673_11805311