Customer Service

  • Location
    Beloit, Wisconsin
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 12 - $ 13 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is recruiting for 2nd and 3rd shift Customer Service Representatives in the Beloit area.   

This position is responsible for providing a variety of customer services to online shoppers through application of knowledge of our organization, its services and products while using patience, professionalism and positivity. Resolve problems by clarifying customers’ requests, questions and complaints, frequently requiring analysis of situations to determine best use of resources. Maintain customer records by updating account information.


 

Responsibilities:

  • Review support requests and clarify customer complaints.
  • Determine cause of problems.
  • Update customer accounts and records according to customer issues.
  • Select and explain the best solutions to solve problems.
  • Communicate with the team and others in the company to solve problems as needed.
  • Expedite corrections or adjustments.
  • Follow-up to ensure resolutions.
  • Answer and resolve customer phone calls and document summary notes about calls.
  • Recognize, document and alert manager of trends.
  • Recommend process improvements.
  • Provide on-the-job training for new employees.
  • Coordinate with merchant affiliate networks.
  • Extend valued member bonuses in cases of Cash Back denials.
  • Follow-up to ensure resolutions

Requirements:

  • High School Diploma or Equivalent required


  • Apply with Adecco

Reference number US_EN_99_026914_11912971