Customer Service Bilingual English/Mandarin

Adecco is currently assisting a local client in their search to fill an exciting Bi-lingual English-Mandarin Customer Service role in New York City, NY! Apply now if you meet the qualifications listed below!

General Duties:

Responds to incoming telephone calls to resolve prescription issues and to provide accurate information regarding prescription benefit.

Effective communication with pharmacies and prescribes.

Follow-up and resolve issues raised during these phone calls.

Obtaining information through phone calls or letters to pharmacies, accounts, physician’s offices, prescription benefit managers.

Participate in conference calls with multiple parties

Obtain enrollment information from clients and update information in the system,

Prepare reports and analysis for customers utilizing MS Word and Excel

Qualifications/Requirements

2-3 years’ experience in health care of medical customer service

Must speak Mandarin fluently

Excellent phone manner

Proficient in MS Office (Excel, Outlook, Word, Excel, PowerPoint)

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_170821_1247802