Customer Service Call Center

  • Location
    Fort Myers , Florida
  • Salary
    $11.00/Hour
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

Adecco is partnering with Chico's FAS to staff immediate Customer Service needs at their Fort Myers Call Center. The rapid growth of Chico's catalog and e-commerce business has created a wealth of opportunity in their newly expanded call center. These positions are vital to making sure every customer has the most amazing experience.

Our next training class in Fort Myers starts 10/31/17. Training will be from 1pm- 10pm Tuesday - Saturday and will lasts 2-3 weeks.

All schedules are 40 hours per week and require hours to be worked in the evenings and on weekends. This includes Holidays. Your availability, along with more details around shifts and training, will be discussed during the interview process.

If you meet the qualifications listed below please Apply Now! Thank you for your interest in being part of the Adecco team!

POSITION OBJECTIVE:
Handle incoming service phone calls using company resources and policies and procedures to completely and accurately manage inquiries. Use technologies, follow processes, and apply training to manage service inquiries according to company standards and in alignment with company values and guiding principles.

QUALIFICATIONS:
Customer service experience (retail a plus)
High school diploma or equivalent
Excellent verbal and written communication
Strong computer proficiency in Microsoft Office products
Ability to work flex schedule to meet business needs, including night and weekends
Outstanding interpersonal and relationship building skills
Excellent detail orientation, with the ability to learn and follow policies and procedures correctly
Ability to organize and communicate information clearly
Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision

FUNCTIONAL RESPONSIBILITIES:
Meets contact center goals and service level by utilizing service techniques
Identify and handle customer phone inquiries completely and accurately
Resolve customer complaints and problems to the satisfaction of the customer
Use customer service skills to optimize the opportunity of each customer contact
Educate the customer about the products and services
Complete necessary documentations to manage customer complaints, uses and subsequent solutions
Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
Participate in Contact Center initiatives for increased effectiveness
Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
Use technology tools as directed and within established guidelines
Maintain confidentiality of the organizations customers and data
Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Other miscellaneous duties assigned

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_1_020494_11696656