Customer Service Call Center

New

Adecco is partnering with Chico's FAS for their search for seasonal customer service associates! All positions are long term temporary.  The rapid growth of their business has created a wealth of opportunity in their newly expanded call center. These positions are vital to making sure every customer has the most amazing experience. 

Our next training class in Fort Myers starts Monday, 3/18/19. Training will be 9:00 am to 6:00 pm Monday - Friday and will last 3 weeks. Starting pay is $12.00 per hour.

Flexible schedules starting at 12:00 pm are available 20-40 hours per week.  One weekend day is required. Must be available to work holidays. Your availability, along with more details around shifts and training, will be discussed during the interview process. 

If you meet the qualifications listed below please Apply Today!
Thank you for your interest in being part of the Adecco team! 

POSITION OBJECTIVE: 
Handle incoming service phone calls using company resources and policies and procedures to completely and accurately manage inquiries. Use technologies, follow processes, and apply training to manage service inquiries according to company standards and in alignment with company values and guiding principles. 

QUALIFICATIONS: 
Customer service experience (retail a plus) 
High school diploma or equivalent 
Excellent verbal and written communication 
Strong computer proficiency in Microsoft Office products 
Ability to work flex schedule to meet business needs, including nights and weekends 
Outstanding interpersonal and relationship building skills 
Excellent detail orientation, with the ability to learn and follow policies and procedures correctly 
Ability to organize and communicate information clearly 
Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision 

FUNCTIONAL RESPONSIBILITIES: 
Meets contact center goals and service level by utilizing service techniques 
Identify and handle customer phone inquiries completely and accurately 
Resolve customer complaints and problems to the satisfaction of the customer 
Use customer service skills to optimize the opportunity of each customer contact 
Educate the customer about the products and services 
Complete necessary documentations to manage customer complaints, uses and subsequent solutions 
Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines 
Participate in Contact Center initiatives for increased effectiveness 
Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required 
Use technology tools as directed and within established guidelines 
Maintain confidentiality of the organizations customers and data 
Participate in individual and team trainings and meetings to ensure knowledge is up-to-date 
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem 
Other miscellaneous duties assigned

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled
 


 

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Reference number US_EN_99_020494_440318