Customer Service Call Center

Adecco is NOW HIRING Customer Service representatives for Shutterfly to work in a call center in Tempe, AZ! Previous customer service or call center experience is preferred, and we have two shifts available for you to choose from:

Monday-Friday, 1145AM-800PM. Pay starts at $13/hr.

Monday, Tuesday, Friday 930AM-800PM + Sunday 900AM-7PM. Pay starts at $14/hr.


Please send a resume to apply to this posting. You may call 480-494-4270 for additional information, and to schedule an interview directly with the hiring manager.

Qualified candidates will need to pass a criminal background check.

The Customer Care Agent is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. S/he also acts as the "voice of the customer" and recommends merchandising, site usability and policy improvements that facilitate customer loyalty and retention.

Primary Duties:

  • Respond and resolve in/outbound customer service inquires and issues via telephone, live chat and email.
  • Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.
  • Drive process improvements within the Customer Care area.
  • Going the extra mile with every customer.
  • Uphold the Shutterfly 100% Happiness Guarantee.
  • Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
  • Construct email responses for new customer issues.
  • Have fun!!!
  • Place, track and close orders through the Shutterfly/Tiny Prints order fulfillment system.

Experience:

  • Excellent customer/client communication experience and skills (phone/email/live chat) required.
  • Experience in print/design a plus.
  • Experience in a retail company (stationery, baby or gifts) a plus.

Knowledge, Ability, Skills:

  • Exceptional communication and interpersonal skills.
  • Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
  • Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
  • Willingness and desire to go the extra mile for Shutterfly customers.
  • Proficient in using Web browsers
  • Ability to interact with internal and external vendors to ensure customer and company needs are met according to our Level of Service standards.
  • Desire to work in and adapt quickly to a fast-paced, rapidly growing start-up environment
  • Background check required.

  • Apply with Adecco

Reference number US_EN_99_023286_12015619