Customer Service Call Center Representative 8408301

  • Location
    Farmington, Connecticut
  • Job type
    Contract/Temp to Hire

Schedule: Monday-Friday 9:00am-5:30pm

Start date: 7/23/2018

End date: 1/22/2019

Pay: $14.00 per hour

Contract type: long term temp

 

24/7/365 Call Center Customer Service Representative - 1st shift (CSR) duties are to receive, document, and process telephone calls from customers, mechanics, elevator phones and Otis local offices using an ACD phone system and mainframe data terminal. Also ensuring the timely dispatching of service mechanics and may be required to escalate requests to Otis field management. Customer Service Representatives are required to work on other tasks as necessary such as, elevator phone programming and ACE (quality management system). Candidate must demonstrate a strong familiarity with computers and basic application familiarity. Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers. Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement. Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring). Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time. Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off. Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory. Candidate must possess the ability to type at least 25 wpm with accuracy.



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Reference number US_EN_99_028082_11945989