Customer Service- Care Coordinator

  • Location
    Sherwood, Arkansas
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Title: Care Coordinator
Location: Sherwood, AR
Targeted Pay Rate: $15/hour
Estimated Duration (in months): 3 months
Total Weekly Hours: 40
Shift: 8a-5pm Monday thru Friday

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only.

please feel free to reach out to: Matthew Greene at, or to chat live click this link:

Description of Work:
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, our client helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our two custom-designed facilities outside of Dallas and Houston, Texas, our client helps manufacturers rethink how far their products can go. Our client is now expanding a new team to support Little Rock, AR.

What is expected of you for success in your role
• Applies acquired job skills and company policies and procedures to complete assigned tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with Supervisor or senior peers on complex and unusual problems

Accountabilities in this role
• Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly
• Create and complete accurate referrals and applications and keep updated on policy or procedural changes
• Resolve patient's questions and concerns regarding status of their request for assistance
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups or confirmations
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Interact with the patient referral sources to process new applicants
• Steward patient accounts from initial contact through final approval/denial
• Process all patient applications in accordance to set policy, procedures and PHI compliance

• High School education required
• 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
• Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
• Knowledgeable of insurance billing methods and general pharmacy operations a plus
• Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.
• Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
• Strong attention to detail and quality documentation
• Exceptional verbal communicator with friendly tone, empathy and customer centric focus
• Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
• Continuous learner with a desire to move into a senior level role
• Solid work ethic and driven to achieve daily/weekly metrics
• Adherence to company attendance policies

**Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Matt Greene at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

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Reference number US_EN_2_022862_405026