Customer Service

 Customer Service Associate

Adecco  is looking for energetic associates who thrive in a fast-paced, ever changing work environment to join a Cranberry Township award winning Customer Service team. Can you maintain a positive, empathetic and professional attitude toward customers at all times? Are you interested in assisting our customers with order entry, product support and follow up communications for our life saving products? If you would enjoy working in our team-oriented environment, apply today!

Duties and Responsibilities:

  • Fulfill order entry transactions following departmental processes
  • Answer inbound and initiate outbound customer calls
  • Build knowledge of all major product groups to properly support customer contacts
  • Resolve customer issues and inquiries efficiently and effectively
  • Process credit requests, resolve mis-shipments and provide proof of deliveries
  • Provide customer support while expertly navigating between multiple computer sessions
  • Resolve or investigate adequately before appropriately escalating calls to the next level

Special knowledge, skills and abilities required:

  • Strong written and verbal skills.
  • Proficient in active listening to fully understand our customers’ needs
  • Excellent computer skills, including Microsoft Office
  • Expertise in handling multiple tasks in high-volume, fast-paced work environment
  • Proven ability to approach any change or new situation with a positive attitude
  • Prioritize tasks to complete them in a timely and accurate manner, with supervision as needed

Preferred:

  • Experience with Office 365, CRM, SAP, Esker
  • Experience in order management systems

Education and experience required:

  • High school diploma or equivalent.

Preferred:

  • Associates degree
  • 1 – 2 years of experience in Customer Service and its related tasks
  • SAP Order Management experience

Click on Apply Now to be considered for this Bilingual Customer Service position   in Cranberry Township, PA or you can email resume to leslie.basalyga@adeccona.com  or call  724-206-7962.

 Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_023427_12021872