Customer Service Dispatcher

Adecco is assisting a local client in recruiting for a Dispatcher Consumer Service Specialist.  If you meet the qualifications listed below please Apply Now!

 

Responsibilities for this Dispatcher job include:

 

The Consumer Service Specialist (CSS) is responsible for dispatching a dispersed technician workforce. It is a key position which requires daily interaction with customers, technicians, managers and service support personnel. The CSS is responsible for achieving set standards with four metrics: schedule achievement, customer contacts, internal quality, and availability somewhat administrative and self-directed.

ESSENTIAL RESPONSIBILITIES
* Receive requests for service, scheduling service calls and remotely routing at least 25 technicians to meet customer commitments and overall call volume, utilizing windows based computerized routing system.

* Properly utilize technicians and maximize quality of service and productivity.

* Followup on parts availability and prioritizing aged calls.

* Manage a Gantt chart for service calls

* Advise manager of performance, attendance or other matters requiring attention.

* Responsibilities not limited to these tasks. Manager may assign other duties as needed and bodies of work may be rotated among other areas.

* Serve as back up support for other zones. May include periodic customer relations support manage exceptions.

QUALIFICATIONS / REQUIREMENTS

* High school graduate or equivalent required.

* Excellent organizational skills and attention to detail.

* Excellent oral communication skills, specifically telephone skills.

* Ability to work in an extremely fast paced, dynamic team environment with many competing priorities and deadlines.

* Must possess a high degree of integrity and ability to maintain confidentiality.

 * Must be a motivated self-starter and fast learner.

* Must be able to build strong relationships

* Work schedule varies and may change at any time. working relationships with a field based clientele

* Ability to read a map DESIRED CHARACTERISTICS

* Previous dispatch experience.

 * Previous customer service, appliance, part, dispatch and/or inventory experience.

* At least one year experience in use of Microsoft Windows, Word, Excel, PowerPoint, Mail, etc.  

Click on Apply Now to be considered for this Dispatcher Consumer Service Specialist or any related opportunities with Adecco.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_020094_600320