Customer Service

  • Location
    Farmington, Connecticut
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service


Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative role in Farmington, CT! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Customer Service Representative
Shift: Mon-Fri 8am-5pm
Location: Farmington, CT
Pay Rate: $16.50/hr.

Description
Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.

Required:
• Great soft- skills: being able to be approachable and communicate effectively to our customers over the phone
• Multi-tasking: we use two monitors and a variety of programs, including Salesforce.com selected candidates will need to be able to navigate through them while on calls with our customers
• Quick learner/ Adaptability: we have an extensive training program, however, we are in a fast paced call center, processes/procedures can change regularly

Desired:

Previous Call Center experience
College degree desired but not required
Desire to resolve customer issues


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Your First & Last name; your phone number; & your email.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled





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Reference number US_EN_2_022862_404078