Customer Service

Adecco is currently assisting a local client in their search to fill a Customer Support department is a well-established team working in a comfortable and supportive work environment, and is looking for the right person to help us continue offering top-notch customer support to all of our clients. This is a temp to hire position.

Qualifications for this position include:

  • Outstanding customer service and people skills
  • Demonstrated excellent oral and written communication skills
  • Exceptional organizational and time management skill, the ability to effectively prioritize work and handle multiple projects         
  • Experience navigating multiple computer screens and programs while interacting with customers
  • High level of integrity and professionalism
  • Proficient PC skills; experience with Windows-based computer applications
  • Excellent analytical skills
  • Team oriented
  • Maintain an excellent attendance and punctuality record
  • Ability to use third-party sites; navigate and update records as required
  • Bilingual preferred but not required

 

Key Responsibilities include but not limited to:

  • Maintain high customer service standards to attract and retain customers
  • Respond to all inquiries, issues, and complaints in a timely manner
  • Receive and process domestic and export orders from customers and distributors
  • Distribute literature on company products as requested
  • Advise customers of order status or dispatch equipment repair work orders
  • Dispatch service partners to repair equipment as needed
  • Effective problem solving and identifying the best solution for all involved
  • Process shortages, damages, or product service needs and advise customers of the action necessary
  • Administer volume rebate and Co-op programs
  • Provide quotes as needed
  • Invoice and process payments including credits and debits as required
  • Must be able to back up team members and keep a positive, supportive attitude towards the Company, job, customers, and co-workers
  • Consistently meet or exceed company expectations for productivity and accuracy level

 

Education:     High school diploma required

Experience:   Minimum 2 years; 3 - 5 years preferred

 

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Click on Apply Now to be considered for this Customer Support Support jobs in Nashville, TN or you can visit our website www.adeccousa.com to search for other opportunities that are currently available

 

 

  • Apply with Adecco

Reference number US_EN_99_020128_391293