Customer Service Lead- Manufacturing

  • Location
    Canton, North Carolina
  • Job type
    Direct Hire
  • Category
    Call Center & Customer Service - Customer Service

Adecco Direct Placement is recruiting on behalf of our client in the Canton, North Carolina area for the position of Customer Service Lead. Qualified candidates for this role MUST have at least two years of recent experience as a customer service representative in a high volume manufacturing based setting, as well as experience with an ERP system, such as SAP, Oracle, or JD Edwards. Bilingual candidates (Spanish speaking) are preferred, but not required. An excellent company culture, competitive salary, and full benefits are perks of this opportunity! Please see a list of duties and responsibilities below:

Essential Duties and Responsibilities:

Enters orders and updates into SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.
Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets, and performs updates in SAP system.
Assists Accounts Receivable department regarding invoice discrepancies.
Performs as the conduit for customer complaints in regards to shipments and products.
Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
Evaluates critical orders and inventory shortages and assigns priorities. Communicates needs to production, scheduling, and shipping.
Participates in lean initiatives such as continuous improvement, and identifying and eliminating all types of waste.
Other duties may be assigned, as directed by the Customer Service Manager



2+ years of customer service experience
Very strong written and verbal communication skills
Excellent Excel skills
Excellent troubleshooting skills (Orders, change orders, customer issues, etc.)
High school diploma or GED


Manufacturing-related CSR experience
Class 8/automotive and/or Plastics product experience
SAP (or another ERP system such as Oracle or JD Edwards) experience
Bilingual and able to read, write and speak Spanish proficiently

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Reference number US_EN_2_027442_136082