Customer Service / Logistics Coordinator

  • Location
    Akron, Ohio
  • Job type
    Contract/Temp to Hire
  • Salary
    $13.00/Hour
  • Category
    Call Center & Customer Service - Customer Service

A local leading organization is currently seeking an experienced Logistics/Customer Service Representative in Akron, OH for a temporary to hire opportunity. Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. If you meet the qualifications listed below – Apply Now!
Key Accountabilities:
•Ensure all phones/emails are answered and issues are resolved in a timely manner
•Schedule customer delivery appointments in a timely manner
•Provide issue resolution when possible and assign unresolved issues to the responsible planner
•Provide detailed and accurate track and trace information as requested
•Record and document all transportation related issues
•Ensure compliance with customer processes and procedures
•Effectively communicate in both written and verbal forms
•Ensure all delivery requirements are met
•Schedule delivery appointments for various types of inbound shipments such as but not limited to committed volume, overflow, imports, reschedules, cross streams, non-tire shipments and remote logistic centers in an effective and efficient manner into a consolidated delivery schedule
•Provide detailed turnover to logistic centers and internal team members
Technical
•Working knowledge of Microsoft Office Suite: Excel, Access, PowerPoint, Word, Office 365
•Understanding of Customer’s transportation network
•Knowledge of phone system; ability to answer calls placed to the main line and direct accordingly.

1 year Customer Service Representative Position or related work experience
High school diploma or equivalent

Pay for this position is $13.00/hr plus overtime as needed. This is a temporary-to-hire opportunity.
Monday – Friday 8am – 5pm

Click on “Apply Now” to be considered for this position or any other customer service related opportunities with Adecco.

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Reference number US_EN_1_020159_11779296