Customer Service Manager

New

Adecco is assisting a local client recruiting for Customer Service Manager jobs in Neptune, NJ. These Customer Service Manager jobs are temp to hire opportunities! Customer Service Manager jobs require candidates to assume responsibility for collections, account follow up, billing allowance posting for the accounts assigned to them within a healthcare environment. If you meet the qualifications listed below – Apply Now!

Responsibilities for Customer Service Manager jobs include but are not limited to:

  • Resolves escalated customer service issues by working closely with the supervisor and customer service representative. Initiates cross-departmental communication and coordination to escalate and resolve customer issues.
  • Monitors calls to observe customer service representatives’ demeanor, technical accuracy, and conformity to company policies; provides feedback as needed
  • Determines, monitors and analyzes productivity levels of customer service team
  • Motivates the team, drives morale, provides coaching and assistance to call center agents on an ongoing basis
  • Implements new working procedures in the operation process
  • Reviews, approves, and delivers employee evaluations
  • Conducts interviews and selects optimal candidates
  • Ensures compliance of all company policies. Manages escalated disciplinary/personnel issues accordingly. Communicates with HR.
  • Establishes, monitors and drives a variety of call center metrics to meet departmental goals and service levels. Prepares daily and monthly call center reports for executive team.
  • Analyzes needs of the call center and coordinates resources accordingly, including training programs to ensure team members have the skills and knowledge to meet customer service needs
  • Continuously work to identify areas of improvement and initiate positive changes to increase customer satisfaction and employee productivity
  • Ensures confidentiality is maintained through adherence of HIPAA and PHI Guidelines
  • Ensures implementation of policies and procedures necessary to comply with federal, state, and third-party regulations which govern billing and collection activities for physician services
  • Carries out management responsibilities in accordance with the organization's policies and applicable laws
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    Candidates must meet the following requirements to be considered for Customer Service Manager jobs:

  • Bachelor’s degree (B. A.) or equivalent, three to five years related experience, or equivalent combination of education and experience
  • 1-3 years’ experience as a Supervisor or Manager
  • Knowledge of Payor/Insurance Benefits
  • Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs
  • Excellent interpersonal and organizational skills
  • Strong leadership, independent thinking and decision-making skills
  • Excellent oral and written communication skills
  • Ability to prioritize responsibilities
  • Proficiency in Epic, GE, ECW a plus
  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Ability to communicate effectively with all levels of personnel.
  • What's in this for you?

  • Nice office environment
  • Comprehensive benefits after 1 week – medical, dental, vision, options available
  • Generous Bonus Incentives offered for referrals! For more information, ask a recruiter today!
  • Click on “Apply Now” to be considered for this Customer Service Manager job at in Neptune, NJ.! After submitting your application, you can choose to answer a few quick questions to be prequalified for the job, and you will have the opportunity to schedule an immediate interview!

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

     

    • Apply with Adecco

    Reference number US_EN_99_028124_1288217