Customer Service Manager


Adecco Direct Placement is currently recruiting qualified candidates for a Customer Service Manager near Rochester, New York. Our client a growing manufacturer of specialty box solutions is adding to their team. The Customer Service Manager will be responsible for the overall performance of the Customer Service Department in the Upstate, New York Region. Candidates should have experience managing a Customer Service Team in a manufacturing environment. Our client offers a highly competitive base salary that will be determined based on experience. A comprehensive benefits package is available.

Responsibilities for the Customer Service Manager Job near Rochester, New York include:

Work with Customers, Sales, Design, Scheduling, Production and Logistics Departments.
Responsible for adhering to and maintaining all ISO 9001 procedures and requirements of the Sales Function and Department.
Participates in daily production/shipping meetings to ensure on-time delivery and communicates changes to internal and external personnel.
Manages the Customer Service Department responsibilities including training and development of personnel.
Manages department responsibilities related to the tooling deposition process.


Bachelor's Degree or 3-5 years of related experience.
3-5 years of Customer Service Management experience in a manufacturing company.
Proficient with all Microsoft Products including EXCEL.
Excellent written and verbal communication skills.

If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to our recruiter Lisa Capizzi email Please include Customer Service Manager on the subject line of any e-mail correspondence. Questions regarding this position can be addressed by emailing or calling 585-512-1436. Thank you in advance applying, however, only qualified candidates will be contacted.

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Reference number US_EN_2_027729_139961