Customer Service

  • Location
    Norcross, Georgia
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Job Description:

Position Summary:

Provide customer service and solutions that will help patients resolve their outstanding account balances. This requires representatives with the ability to answer patient questions regarding balances due from the patient and a previous knowledge of and understanding of general healthcare benefits, including deductible, copayments, coinsurance and non-covered services.
Provide effective and timely resolution to patient inquiries and utilize all resources and tools to troubleshoot and diagnose patient balance issues.
Able to multitask, type notes in the system as the call is occurring, and be detail-oriented to ensure errors do not occur when taking payments or making notes in a patient account.
Meet call center metrics and adhering to the outlined QA standards.


Prior experience working in a healthcare in a call center, performing A/R follow-up, billing or other claim/insurance reimbursement related function.
Able to articulate and identify errors in a patient balance due to incorrect contractual adjustments, unpaid items, incorrect insurance filing, etc. preferred.
Ideal candidate will have experience handling a high volume of inbound/outbound calls.
Bilingual fluency (English/Spanish) is preferred but not required.


Bilingual fluency (English/Spanish) is preferred but not required.

Work Schedule:
9:30am-6:00pm, M-F

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Reference number US_EN_2_022862_403677