Customer Service Order Management Representative

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Order Management Representative role in Whitestone, NY! Apply now if you meet the qualifications listed below!

Customer Service Order Management Representative – Whitestone, NY
3 months (contract), extension to be determined (based on performance) until eligible for conversion
Monday – Friday 9:00am – 5:30pm
$17.00 / hr.

Specific Duties

Evaluates customer requests and ensures proper action is taken with minimal supervision
Provides appropriate level of customer support on moderately complex customer issues
Coordinates problem resolution
Documents product/service issues and resolution techniques for the benefit of the team
Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions
Resolves routine problems/issues
Function in an administrative support role to the customer service team where duties include but are not limited to answering queue calls, compiling and formatting excel reports, responding to emails.
Ensures that customers have a positive experience; commits to meet or exceed customer expectations
Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
Identifies opportunities to improve efficiency while providing flawless transactions, services and products

Must Have:

High School diploma or its equivalency
At least 1 years of call center, customer service experience (claims processing preferred)
Excellent communication skills
Microsoft Office Experience Preferred
Salesforce Preferred - but not required
AS400 preferred - but not required

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at malisa.castillo@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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