Customer Service Processing & Support Clerk

  • Location
    Lisle, Illinois
  • Job type
    Contract/Temp to Hire
  • Salary
    $19.00/Hour
  • Category
    Business Operations and Management - Administration

Adecco is assisting a local client recruiting for a reliable Customer Service Processing & Support Clerk in Lisle IL. This is for a temp-to-hire opportunity that will give you valuable experience to enhance your career.

.The ideal candidate is reliable and hardworking. If you meet the qualifications listed below, please Apply Now!

Responsibilities:

PRIMARY PURPOSE: Supports CSR Roles by processing various data entry activities in SAP and CIC (Expedite System), report generation, spreadsheet creation and data manipulation, web site activity uploading and down loading data and reports, general support of basic CS functions and activities.

DUTIES & RESPONSIBILITIES:
1. Manages pre-order activity. Receives direction from CSR team members to review, confirm and/or correct data relative to new incoming customer PO’s. Confirms pricing, MOQ, SPQ, and other data points to insure accuracy of document. Reviews discrepancies with Account CSR as needed or directed. Navigates effectively through website to assist CSR’s in gathering relative data on an as needed basis.
2. As directed by the CS Team will support updating order changes in SAP system. Will compile data reports on schedule agreement activity from the SAP system for review by CSR. Will review various department reports as directed CS Team, Supervisors and Managers to identify orders for follow up or support by CSR.
3. Post-order activity. As directed by CS Team will generate various post order activity documents or compile data in spreadsheets for review by CSR’s. Documents could include but not be limited to d-notes, tacking information and status, etc.
4. Works closely with all CS team members to understand support requests and carries them out in a timely and efficient manner. Reviews and analyzes complex data to support CSR activities with the CSR’s assigned accounts
5. Attends and participates in team meetings as needed to support CS Team activities; offers input and interacts with team members.
7. Attends departmental trainings and keeps current on procedural updates as needed. Suggests opportunities to streamline or automate procedures related to their assigned activities and functions.
9. Performs other related duties as assigned by management.

REQUIRED: • 3-5 years of business experience in similar roles is required with a high school diploma or GED.
PREFERRED: • Customer service background handling inquiries in a manufacturing or logistics environment.

SKILLS & ABILITIES:
REQUIRED: • Medium to high level of computer skills including Windows-based software. Effective English communication skills that demonstrate the ability to express ideas and exchange information clearly and concisely. Organizational skills to anticipate, plan, organize and self-monitor workload. Excellent interpersonal skills to work effectively with internal customers.
PREFERRED: • SAP knowledge. Ability to effectively and efficiently compile and organize data and some basic analysis. Intermediate to expert level spreadsheet and database skills.



Adecco provides one of the most comprehensive benefits package in the industry to contract workers.


Click on Apply Now to be considered for this position in Lisle IL, or any related opportunities with Adecco.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled



1. Manages pre-order activity. Receives direction from CSR team members to review, confirm and/or correct data relative to new incoming customer PO�s. Confirms pricing, MOQ, SPQ, and other data points to insure accuracy of document. Reviews discrepancies with Account CSR as needed or directed. Navigates effectively through website to assist CSR�s in gathering relative data on an as needed basis.
2. As directed by the CS Team will support updating order changes in SAP system. Will compile data reports on schedule agreement activity from the SAP system for review by CSR. Will review various department reports as directed CS Team, Supervisors and Managers to identify orders for follow up or support by CSR.
3. Post-order activity. As directed by CS Team will generate various post order activity documents or compile data in spreadsheets for review by CSR�s. Documents could include but not be limited to d-notes, tacking information and status, etc.
4. Works closely with all CS team members to understand support requests and carries them out in a timely and efficient manner. Reviews and analyzes complex data to support CSR activities with the CSR�s assigned accounts
5. Attends and participates in team meetings as needed to support CS Team activities; offers input and interacts with team members.
7. Attends departmental trainings and keeps current on procedural updates as needed. Suggests opportunities to streamline or automate procedures related to their assigned activities and functions.
9. Performs other related duties as assigned by management.

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Reference number US_EN_1_023029_11913254