CUSTOMER SERVICE PROFESSIONALS

  • Location
    Charlotte, North Carolina
  • Job type
    Contract/Temp to Hire
  • Category
    Call Center & Customer Service - Customer Service

 

Adecco is currently assisting a large client in their search for some Customer Service Professionals in Charlotte, NC 

 

Assist customers via phone with both internal and external inquiries regarding their manufactured housing, home equity, consumer finance or home improvement account. Spanish speaking ability a plus. Handle inbound calls from customers. Determine customer’s needs, problem solve and respond by answering questions and resolving issues. The types of customer calls may include collections, insurance, claims, payoff, general account maintenance, document release and billing issues. Cross-sell the benefits of insurance to customers that have outside insurance policies. Offer customers the opportunity to receive a customized insurance quote with a licensed insurance agent. Research customer questions, fax answers to customers or complete service requests to resolve customer inquiries. Enter address corrections, sort mail, bar code documents for imaging and fold and prepare correspondence for mail delivery. High School or equivalent degree or equivalent work experience required Prior customer service in a call-center preferred Previous computer experience and typing skills are required

 

Shift between 8AM and 8PM.

4+ month contact role

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

 

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at Jenifer.robinson@adeccona.com

 

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 



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Reference number US_EN_99_028082_11849524