Customer Service Rep 2

  • Location
    Cary, North Carolina
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill a Healthcare Customer Service Rep 2 position in Cary, NC! Apply now if you meet the qualifications listed below!

POSITION: Heathcare Customer Service Rep 2
DURATION: 1 months

PAY RATE: $15.75/hour W2

Responsible for one or more of the following activities: first/third party billing utilizing the patient financial information system, adjudicating claims, follow-up reviews, processing/tracking of submissions, remittances and rejections, inpatient/outpatient registration, cashiering, and credit processing.

Essential Duties and Responsibilities
• Manage Enterprise Lists within CPR+
• Process a designated amount of new patients daily by accurately inputting information into the system
• Process any follow-ups in your name by due date
• Answer patient and provider calls as they come in to the ACD line
• Verify patients’ insurance benefits for prescribed therapy
• Provide prior authorization support for health care provider to ensure they have complete information initially
• Communicate with providers and other team members regarding patient updates and changes so that they stay abreast of the patient’s status
• Accurately provide an explanation of the benefit plan to patients and providers to ensure understanding of payment responsibility
• Screen patients for free drug, copay assistance, and copay card eligibility based on client guidelines and business rules
• Triage patient referrals to appropriate Specialty Pharmacy per coverage determination confirming complete information is being sent to eliminate back and forth communication
• Accurately enter progress notes for patients so that other team members can access the status of a patient easily
• Perform other related duties as assigned

1-2 years of healthcare experience
HS Diploma or equivalent
Microsoft Office experience
Able to multi-task, prioritize tasks, act professionally, attention to detail, quick learner.

Work Schedule
9am-5pm, M-F. OT as required.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_399293