Customer Service Rep 2

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep II role in Moon, PA!  Apply now if you meet the qualifications listed below!

 

POSITION: Customer Service Rep II
LOCATION: Moon, PA

HOURS: M-F, Full-Time – 8am-5pm
DURATION: 3-months, with potential to extend or go permanent
PAY: $17.00/hr.

 

Responsibilities, Qualifications, & Details:

 

Job Description:

 

Please Note New Work Location: 600 Lindbergh Drive, Moon, PA 15108.

JOB TITLE: Customer Service Representative

EDUCATION AND TRAINING REQUIREMENTS: High School diploma required. College degree and/or Medical billing/coding/customer service experience a plus. 1+ years of exp in a customer service related role.

MAJOR GOALS AND RESPONSIBILITIES:
Take and process orders received via phone and/or fax from order portal related to all product lines (Wound Care, Urology, Ostomy, Tracheostomy, Incontinence and Diabetic products), obtaining all information necessary to process the order, build rapport and establish good relationships with referral sources and customers. Update customer demographics, insurance and provider information to appropriately bill eligible or covered items. A strong understanding of medical insurance guidelines and benefit eligibility for Medicare, Medicaid and commercial payor plans. Provide preliminary benefit eligibility information to patient and health care providers and request medical documentation to support medical claims process.

ESSENTIAL ACTIVITIES:
1. Receive and process verbal medical dispensing orders from patients and referrals via multiple sources(primarily via phone and fax) – obtaining all information necessary to initiate the medical claims process
2. Educate patient and referral on insurance guidelines and potential eligibility for products requested.
3. Communicate any insurance coverage problems to the ordering referral and /or patient.
4. Utilize Insurance fee schedules to offer companion or alternate products when Insurance coverage limitations exist in accordance with payor guidelines
5. Contact Healthcare Providers to obtain any additional and/or supporting documentation in support of the verbal dispensing order.
6. Address any questions or complaints – bringing the situation to resolution.
7. Note any significant correspondence with the patient or referral source accurately in database.
8. Complete an evaluation of the patient condition with every order and document this information in database
9. Contact patients to discuss the need for more supplies and evaluate the status of the patient’s condition after using the supplies provided by MPCS.
10. Answer a variety of insurance and product questions in support of the medical treatment regimen prescribed by the treating physician

PRIMARY PEOPLE CONTACTS:
Sales Representatives, Sales Managers, Senior Managers, and Team Leaders, Patients, Physicians and their staff, Referrals, Insurance Company Reps, Family members and McKesson Patient Care Solutions staff.
REPORTS TO: Team Leader

BEHAVIORAL TRAITS, ATTITUDES AND SKILLS REQUIRED:
Highly assertive, independent decision-maker with excellent communication skills. Detail and results oriented with superior organizational and multitasking skills.

TOUGHEST PARTS OF THIS JOB:
Managing multiple tasks and personalities. Understanding the order entry system and its effect on billing. Keeping current on changing insurance requirements. MPCS product knowledge.

ACTIVITY LEVEL: Minimal (high volume typing and desk work) With reasonable accommodation.

Business Casual

 

How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Timothy Rozier at Timothy.Rozier@adeccona.com.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

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Reference number US_EN_99_022862_475889