Customer Service Rep 2

  • Location
    Norcross, Georgia
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Customer Service rep 2 role in Norcross, GA ! Apply now if you meet the qualifications listed below!

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***

Please give me an email at

POSITION: Customer Service Rep
LOCATION: Norcross, GA
HOURS: M-F 10:30am – 7:00pm
DURATION: 4 Months
PAY: $12.00 - $14.00per hour

Position Summary
- Provide customer service and solutions that will help patients resolve their outstanding account balances. This requires representatives with the ability to answer patient questions regarding balances due from the patient and a previous knowledge of and understanding of general healthcare benefits, including deductible, copayments, coinsurance and non-covered services.
Be able to multitask, type notes in the system as the call is occurring, and be detail-oriented to ensure errors do not occur when taking payments or making notes in a patient account.
- Meet call center metrics and adhering to the outlined QA standards.
- Will provide effective and timely resolution to patient inquiries and utilize all resources and tools to troubleshoot and diagnose patient balance issues.

- Prior experience working in a healthcare in a call center, performing A/R follow-up, billing or other claim/insurance reimbursement related function.
- Able to articulate and identify errors in a patient balance due to incorrect contractual adjustments, unpaid items, incorrect insurance filing, etc. preferred.
- Ideal candidate will have experience handling a high volume of inbound/outbound calls.
- Bilingual fluency (English/Spanish) is preferred but not required.

McKesson expects all employees to adhere to a strict 90-Day probationary period; all employees are expected to be in full attendance within this 90-day period. Tardiness, call-outs and no-shows will not be tolerated and will result in the assignment ending for the representative if this becomes a problem.
McKesson expects all employees to be flexible with scheduling and be available to work any hours between 8:00am – 9:00pm Monday-Friday.
McKesson expects all employees to achieve the Core Metrics established for the department as it relates to Performance, Productivity and Quality.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_403161