CUSTOMER SERVICE REP 2/35402/Kalamazoo, MI

  • Location
    Kalamazoo, Michigan
  • Job type
    Contract/Temp to Hire

Adecco is currently assisting a partnering client in their search to fill an Customer Service Rep 2 role in Kalamazoo, MI!  Apply now if you meet the qualifications listed below!


POSITION:   Customer Service Rep 2

LOCATION: Kalamazoo, MI

HOURS: 1st shift 8 hr. day & 40 hr. wks.; M - F

DURATION: 4 months (contract)

PAY: 14.96/hr.


Job Description


  • Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.



  • High School Diploma or equivalent. 2 to 4 years customer service related experience required.


Skills and Competencies:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software


Major Job Duties and Responsibilities:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken


***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas:  H1B, H2B, E3, TN1***


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco. 


RECRUITER: Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

Taj Rolin

Email: (preferred)

Office: 470.219.6864


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_028082_11824519