Customer Service Rep // 84155-1 // West Des Moines IA

  • Location
    West Des Moines, Iowa
  • Job type
  • Category
    Office, Clerical & Administrative

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Rep role in Des Moines, IA!  Apply now if you meet the qualifications listed below!


Location: Des Moines, IA

Duration: 6 months (contract)

Schedule: Monday – Friday 

Pay Rate:$16.75 / hr 


Job Summary: 
Performs duties related to annuity death claim processing. Processes death claims, updates data in systems, and/or provides general clerical and administrative support.

Functional Responsibilities: 
• Follows procedures to process death claim transactions Corresponds with agents, beneficiaries, and other departments regarding pending cases
• Responsible for the accurate handling and timely execution of Death Claim cases
• Must provide an elite customer services experience
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and MetLife guidelines.
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed.
• Performs other related duties as assigned or required

Essential Business Experience and Technical Skills: 
• High school diploma
• 2-4 years of relevant business experience
• Working knowledge of insurance products and applicable policies, procedures, and guidelines


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to


If you have any questions surrounding the application process, please feel free to reach out to Julie Bruce at


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_028082_11921077