Customer Service Rep

New

Adecco is currently assisting a local client in their search to fill an exciting CSR REP in Atlanta GA. Apply now if you meet the qualifications listed below!

Title: PC Customer Service
Positions: 8
Pay Rate: $14.25
Start Date: Tuesday, 12/11/18
End Date: TBD – depending on workload
*1st Day Training is 8:30a-5:00p on Tuesday only
Regular Schedule: Mon-Fri 9:00a-6:00p
Site: 260 Interstate North Circle SE, Atlanta, GA 30339


**The overall purpose and objective of this role is to locate service providers who can provide timely, cost effective repair services to customers covered by an Assurant extended warranty. The Service Locator will use a variety of methods and tools, such as the internet and various database searches to identify service solutions. Upon identifying a service solution the Service Locator will coordinate the scheduling of service with the customer and the servicer prior to dispatching the service call to the service provider. The Service Locator must be well versed in the use of the internet and be able to navigate quickly and multitask through multiple web pages, systems and databases.

Job Functions:
• Incumbent will select locating cases from the service locating queue. Locator will review case notes to determine if service is required.
• Locator will search our internal database for service providers who are a match for the product(s) which are in need of repair.
• As needed, Locator will also be required to use the internet as a source to search for and recruit servicers who are not currently in any of our internal databases for the purpose of adding them our service provider network.
• Locator will also need to make outbound phone calls to our customers to set appointment times/dates once a service provider has been located.
• Locator will be required to take inbound phone calls from our call center agents and provide assistance in setting up service for our extended warranty customers.
• Dispatch service calls using our internal service scheduling application as outlined in our documented dispatch processes.
• Document cases with detailed notes on the interaction between the Locating agent and the customer and the Locating agent and the service provider


Demonstrated Skills/Qualifications:
• High School diploma required
• College degree or Technical training preferred.
• Well versed and extremely proficient in navigating and searching the internet
• Strong multitasking skills, with the ability to manage multiple tasks, systems and web pages all in a single session
• Proficient in the use of Microsoft Word and Excel
• Excellent communication skills, both written, oral and phone etiquette
• Strong problem solving skills, with an attention to detail
• Conflict Resolution skills
• Excellent attendance and punctuality
• Ability to work effectively in a fast paced environment
• Ability to effectively work time sensitive cases in a very fast paced production environment
• Proven analytical and organizational skills



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Leonor Reyes @ Leonor.Reyes@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_408625