CUSTOMER SERVICE REP/ AUSTIN TX/ CLGXJP00009148

  • Location
    Austin, Texas
  • Job type
    Contract/Temporary

Adecco is assisting a local client and recruiting for an Customer Service Rep in Austin, TX

 

Customer Service Rep

Austin, TX

5 months

Mon thru Friday During training the shift is from 8-5, once out of training the shift can be anytime from 6:50am to 8pm.

Pay Rate:  15.00 per hour

  

JOB SUMMARY
 

  • Customer Service Phone Representatives. Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home.
  • NO SALES. You will receive, respond to and process customer telephone inquiries regarding mortgage real estate issues in a high volume call center.
  • Handle approximately 60+ calls on average daily. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.
  • Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.
  • *INBOUND & OUTBOUND calls (NO collections or sales) *Average 60 - 70 calls per day *Candidates must be able to work in a STRUCTURED environment

 

Primary Responsibilities:

  • Create and foster a great customer service experience.
  • Interfaces with customers to resolve related customer service calls/queries/problems.
  • Verifies contacts and account information.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems.
  • Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
  • May interface with other call center customer service representatives to answer questions on process or specialized situations.

 

Education: HS Diploma/GED Required Experience:

  • 2-3 year experience working in office environment, computer experience, multi-tasking abilities, fast learner.
  • Previous call center experience is a plus.
  • Working Conditions: Looking for individuals that are comfortable sitting for long periods of time and comfortable wearing a headset for the entire shift.
  • Candidates must be able to work in a STRUCTURED, fast paced environment.
  • Candidates must also be comfortable working with a computer and typing. 

    During training the shift is from 8-5, once out of training the shift can be anytime from 6:50am to 8pm. 

 

How to Apply: 

 

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

 

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

 

 If you have any questions, you can contact Arielle Thurston by email at Arielle.Thurston@adeccona.com. 

 

 

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k)and Insurance Benefit Plans.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

 

 

 



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Reference number US_EN_99_028082_11941887