CUSTOMER SERVICE REP- Benefit Verification

Adecco is currently assisting a local client in their search to fill CUSTOMER SERVICE REP- Benefit Verification in Eden Prairie, MN!





This position provides product and service information in reference to product support, answers general questions about the program and the products, and triages incoming calls to appropriate destination. Accurate determinations for program eligibility based on program guidelines. Responsible for documenting required data elements into required fields in a prompt accurate manner based on program design and requirements.
•Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
•Receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas.
•Report Adverse Events and Product Complaints when needed.
•Answer inquiries and process incoming requests received by fax, mail or e-mail to provide callers with accurate, current information.
•Document customer requests and inquiries in call history database and ensure timely closure of all open issues.
•Demonstrate ability to communicate clearly in both written and oral communication.
•Maintains all patient confidentiality.
referred Qualifications: (if above and beyond the minimum required)
•Medicare/Medicaid knowledge
•Customer service experience
•Basic computer skills
Previous insurance experience
Medical terminology
Knowledge of ICD-10 CM, CPT, HCPCS coding





IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_2_022862_411605