Customer Service Rep

  • Location
    Boise, Idaho
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 11.5 - $ 12.5 / Hour

Adecco is seeking Customer Service Representatives in the transportation/healthcare industry. The Customer Service Representative is responsible for answering all incoming calls from outside sources of a transportation nature and responding to these calls appropriately, while maintaining a professional, courteous demeanor.

Essential Duties and Responsibilities:

- Answer all incoming telephone calls of a transportation nature and confirm eligibility, scheduling and appropriate mode of transportation.
- Maintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the business office.
- Reviews trips in area of specialization and determines provider assignments.
- Assigns reservations to network transportation providers to ensure vehicle resources are used most efficiently.
- Tracks specific passengers and trip progress as requested.
- Routes trips to providers and prepares manifests.
- Completes reports as assigned.
- Adhere to all company policies and procedures.

High School Diploma or GED
Customer Service Experience

Must be able to pass a background check and drug screen. 

Knowledge of medical terminology and services preferred.
- Healthcare industry experience is preferred.
- Must be proficient with Microsoft Office software.
- Must type 30 wpm.
- Multilingual capabilities a plus.
- Must have effective oral, written and interpersonal communication skills.

Shifts vary from 5am-11pm 7 days a week..$11.50/hour to start. $12.50 if you are bilingual. To be considered, please apply now!

  • Apply with Adecco

Reference number US_EN_99_025200_11813665