Customer Service Rep

  • Location
    Cypress , California
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Adecco is currently assisting a local client in their search to fill a Customer Service Representative - Senior position in Cypress CA! This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

SSpecific Duties:

1.The Senior Customer Service Representative is responsible for answering incoming calls from consumers with questions about Health Savings Accounts (HSA), website navigation and internal processes.

2 Taking inbound calls from consumers and researching issues over the phone.

3.Utilizing the computer database to verify and document information

4.Consistently meeting established productivity, schedule adherence, and quality standards

Training Hours: 8am-4:30pm PST

Operation Hours: 5am-7pm PST M-F, 6am-2:30pm PST S-Su

Must have qualifications/experience:
.§ 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
§ An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
§ Authorization to work in the United States
§ Available to work 40 hours per week anytime within the operating hours of the site (5am-8pm PST)
§ Prior stable work experience
§ Familiarity with computer and Windows PC applications, which includes the ability to learn new
and complex computer system applications
§ Ability to navigate a computer while on the phone
§ Ability to multi-task, this includes ability to understand multiple products and multiple levels of
benefits within each product
§ Ability to remain focused and productive each day though tasks may be repetitive
§ Willing to work and contribute in a team environment
§ Knowledge of Eligibility processes, practices and concepts preferred.
§ Basic knowledge of managed care industry preferred

Physical Requirements and Work Environment:
• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or
mouse, handling other objects, long periods working at a computer
• Service center

Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.

Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Leonor Reyes at

***Applicants must be currently authorized to work in the United States on a full-time basis***

This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_286200_398239